CatGenie 90 Day Money-Back Guarantee
If you or your cats are not completely satisfied with your CatGenie for any reason, you can return it within 90 days for a full refund of the merchandise cost. Outgoing shipping costs are non refundable and you are responsible for paying return shipping costs.
When returning products to CatGenie, we recommend that you:
- Use shipment tracking to ensure we receive your return. We will not process refunds for shipments we do not receive.
- Insure all packages.
- Ask a CatGenie Customer Support team member about taking advantage of our bulk shipping rates for your return.
- Follow all Return Procedures below.
To begin the process of returning your CatGenie, please contact our Customer Support team at 888.735.3927.